Where we ship
Samples can be shipped worldwide. Wholesale shipments can be arranged by air or sea. Availability for a particular destination, product, route or shipment is confirmed during quotation and remains subject to carrier service and applicable restrictions.
Samples and wholesale orders
Sample selection, sample costs, delivery charges and estimated delivery dates are confirmed before the sample request is accepted. A sample enquiry does not automatically create an order, and sample charges are not automatically credited against a later wholesale order unless agreed in writing.
For wholesale orders, share your product specifications, quantity, destination and preferred shipping method. The agreed quotation and order confirmation set out the shipment requirements.
Packaging choices
Eco-friendly packaging, vacuum-sealed bags and carton bags are available as packaging options. Tell us your preference when requesting a quotation. Materials, suitability, any additional costs and final packing arrangements are confirmed for the order.
Specific recycling, biodegradability or material certifications should be requested and confirmed for the selected packaging; the general availability of eco-friendly options does not establish a certification for every material.
Dispatch and transit estimates
Preparation, production and transit estimates depend on the specifications, quantity, availability, route and destination. Confirmed payment or other agreed order requirements may be needed before dispatch. Dates and any timing commitments must be stated in the accepted quotation or order confirmation.
Customs inspections, carrier schedules, weather and port congestion can affect delivery. Our 30-minute quotation message refers to the response to your enquiry; dispatch and delivery follow the agreed order timeline.
Charges, customs and insurance
Freight, packaging charges, insurance, taxes, duties, customs clearance and destination handling costs must be identified or allocated in the written quotation. Do not assume that a quoted product price includes every shipment-related charge.
The responsibilities of the seller and buyer, including any agreed shipping term and named place, must be confirmed before order acceptance. No single trade term applies automatically to every order. If an Incoterms® rule is agreed, confirm the rule, edition and named place in the contract. Learn about Incoterms® from ICC.
Confirm who will obtain import permissions, pay destination charges and arrange any required insurance. Transfer of risk and ownership follows the agreed order terms and applicable law.
Delivery information and shipment updates
Provide complete consignee, address, postcode, destination and contact details. Confirm any company identifiers or import documents needed for the shipment. If details change, notify us promptly; a correction after booking or dispatch may affect costs or delivery.
Request the applicable courier tracking, air waybill, bill of lading or other shipment reference after dispatch. The reference available depends on the transport method and booking arrangements.
Damage, shortages or delivery problems
Inspect the shipment when received and contact tressmonthq@gmail.com promptly if there is visible damage, a shortage, a discrepancy or a delivery problem. Keep the packaging, order reference, shipment documents and photographs that show the issue.
Claims, replacements, returns or refunds are assessed under the accepted order terms and applicable law. Contact us for written instructions before arranging a return shipment. This policy does not remove rights that apply by law.
Questions before shipping
For sample shipping, freight estimates or packaging questions, contact tressmonthq@gmail.com or +91 80131 06021. Read our Terms of Service for the quotation and order process.